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Career@

The GRID

Trainee Captain

JOB TITLE/RANK Trainee Captain
DEPARTMENT F&B Service
EMPLOYEE LEVEL
SUPERVISED BY/ EMPLOYEE REPORTS TO Manager F&B
GENERAL INSTRUCTIONS

TERMS AND CONDITIONS

GUIDELINES AND DUTIES

Permanent Employee

Job Description

HR Manual

LANGUAGES Bengali(speak, read & write)

English(speak, read & write)

Hindi(speak, read & write) (optional)

PERSONAL PROFILE

CHARACTER ATTRIBUTES

Craft Course In F&B Service from a recognised Institute Honest, flexible, enthusiastic, reliable, dedicated and learning attitude.

Ability to communicate effectively through verbal & written communication.

WORK EXPERIENCE Min: 2 to 4 yrs of experience.
DUTIES/RESPONSIBILITIES
ATTRIBUTES
Ensure to provide proficient and professional Food & Beverage service to the guests by meeting and also exceeding their expectations.

Welcome the guests by greeting them as per the standards

Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

Ensure to attend to guest complaints, requests or inquiries regarding the food and services.

Establish and maintain seamless co-ordination & co-operation with all departments productivity, morale and guest service.

Learning the facilities of the hotel and the daily events and functions in order to satisfy guest enquiries.

Should Have knowledge of food and beverage menu items.

Should have knowledge of wines and spirits.

Well Groomed. Menu Knowledge. Communication Skill. Salesmanship qualities